Software-as-a-Service model

The reporting capabilities of Confirmit Horizons were a key factor in B2B International’s choice of platform. With the Confirmit Reportal module, the agency can carry out sophisticated analysis and reporting of its combined Web and telephone survey results, presenting detailed insight to its clients in a variety of methods, including dashboard reports.

The availability of Confirmit Horizons as a Software-as-a-Service solution was also critical to the deal. With no requirement to install software on B2B International’s own servers, this answered many of the agency’s concerns regarding security. This model also provides the agency with a cost-effective investment, since there is no hardware cost involved, and guarantees system availability through Confirmit’s uptime guarantees.

The Software-as-a-Service model also provides a future-proof solution by offering instant scalability to B2B International via the Internet. Once up and running with the platform at its UK operation, the agency plans to roll out the system to its staff and field workers in China and the US.

Pat Molloy, Chief Strategy Officer at Confirmit, concludes: “We are delighted that B2B International has instantly recognized the benefits of this new, revolutionary platform. Even before its launch, Confirmit Horizons has been generating a great deal of interest among Market Research organizations and enterprises alike. With an organisation of the stature of B2B International on board we anticipate many firms to follow and experience the cost-savings, time-savings, and performance improvements that Confirmit Horizons delivers.”

B2B International was looking for a new research software solution as part of its continued effort to use the best research methods to deliver strategic advice to clients for future business development. It selected Confirmit Horizons for the time savings it brings, the security measures it provides, and the service enhancements that the agency will be able to offer to its clients.

These benefits are a result of Confirmit Horizons’ ability to support all of B2B International’s telephone and Web research through a single solution; its On-Demand delivery model, which removes the need to install software on the agency’s own servers; and the sophisticated reporting capabilities of the Confirmit Reportal module.

The platform will replace two separate tools that B2B International has been using for telephone interviewing and Web surveys.

Nick Hague, International Research Director of B2B International, explains: “Many of the projects we run combine Web and telephone interviewing activities, but our existing CATI system wasn’t as fast as it could have been, meaning several days are spent preparing surveys for telephone interviewing. We then have to repeat the survey creation exercise for the Web portion of the project.

“Confirmit Horizons removes the need for us to duplicate work for our telephone and Web project. This will not only save us time and effort in the creation and delivery of surveys, but will also speed up our service to clients.”

Unless otherwise stated, the content of this page is licensed under Creative Commons Attribution-ShareAlike 3.0 License